Privacy Policy

Welcome to Summit Saunas (“we,” “us,” or “our”). We are committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website (https://www.summitsaunas.com.au/), contact us, or engage our services.

We may collect the following types of information:

• Personal Identification Information: Your name, email address, phone number, and physical address (e.g., for a quote or installation) which you provide to us directly via email, phone, or a contact form.
• Project Information: Details about your property, design preferences, budget, and any other information you provide in relation to a custom sauna build or inquiry.
• Website Usage Data: Information on how you interact with our website. This may include your IP address, browser type, device information, pages visited, and the time and date of your visit. This data is collected automatically.

We collect information in the following ways:

• Directly from You: When you email us, call us (using the details on our website), or fill out a “Contact Us or “Start Your Enquiry” form.
• Automatically When You Use Our Website: We use cookies, log files, and other tracking technologies (such as the Meta Pixel) to automatically collect Website Usage Data.

We use your information for the following purposes:

• To Provide Our Services: To respond to your inquiries, provide quotes, and to design, build, and deliver your custom sauna.
• To Communicate With You: To send you information about your project, answer your questions, and provide customer support.
• For Marketing and Advertising: We use Website Usage Data collected via cookies and the Meta Pixel to understand our audience, improve our website, and show you relevant advertisements on third-party platforms (like Facebook and Instagram).
• To Improve Our Website: To analyse website traffic and user behaviour to enhance the user experience.

We do not sell your personal information. We may share your information with:

• Third-Party Service Providers: Such as delivery companies or installation contractors, only as necessary to complete your project.
• Advertising and Analytics Partners: We share anonymous or aggregated Website Usage Data with our partners, such as Meta (Facebook/Instagram), to assist with our marketing efforts.
• Legal Requirements: If required by law, we may disclose your information to comply with a legal obligation, court order, or government request.

Our website uses cookies and similar technologies, including the Meta Pixel. These tools help us analyse web traffic, understand user preferences, and deliver targeted advertising. You can manage your cookie preferences through your web browser’s settings. Please note that disabling cookies may affect the functionality of our website.

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Under the Australian Privacy Act, you have rights regarding your personal information, including the right to:

• Access the personal information we hold about you.
• Request correction of any inaccurate, incomplete, or out-of-date information.
• Make a complaint about how we have handled your personal information (please contact us first, or you may contact the Office of the Australian Information Commissioner (OAIC)).

We may update this Privacy Policy from time to time. The most current version will be posted on this page with the “Effective Date” at the top.

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: contact@summitsaunas.com.au
Phone: 0467 780 005